The AiRCO Guarantee to Our Customers
Summer is upon us, and Texas is quickly heating up. AiRCO is just a phone call away anytime you need us to help keep your home comfortable. Also, we have the best licensed electrical and plumbing experts in the Austin area.
Are you looking to upgrade your air conditioner (AC) this summer? If your current AC is 10 years or older, we have some exciting news: upgrading to a new model could instantly reduce your energy costs by up to 50 percent, according to the U.S. Department of Energy (DOE).
Our entire team at AiRCO is committed to our customers. We want to do right by you and act transparently for every step of the process. During each visit, we back up our service with four guarantees:
1. Property Protection and Client Respect Guarantee
Our team has respect for our Austin neighbors. We handle every visit with a friendly attitude and courtesy for your property. Whenever we perform service, we guarantee the following:
- While they are on your property, our team members will never use profanity or tobacco products.
- Before entering your home, our technicians will put on protective shoe coverings and the necessary personal protection equipment. Your wood floors and carpeting will remain pristine––no dirty footprints.
- All of our visits have a minimal impact. We take care to work around your belongings and clean up after ourselves.
2. Total Comfort Guarantee
Your home comfort is our top priority. We certify that all the equipment we install meets or exceeds the design standards set forth by the American Society of Heating, Refrigerating and Air-Conditioning Engineers (ASHRAE).
On top of that, we guarantee it will operate at those standards for the entire one-year warranty period. If it falls short of those standards within the timeframe, we will repair or replace it for free.
3. Craftsmanship Guarantee
We hire only the best and most qualified heating, ventilation, and air conditioning (HVAC) specialists in Texas––and we stand behind our craftsmanship. That’s why all of our installations come with a one-year warranty. If you’re not satisfied with the handiwork or materials, we’ll repair or replace it at no charge for up to a year.
4. No Lemon Guarantee
There are few things more frustrating than faulty heating and cooling equipment. Fortunately, we have the remedy––our no lemon guarantee:
The heat exchanger inside your furnace absorbs and transfers warmth to keep your home comfortable in the winter. When it fails, your furnace ceases to function and becomes a health hazard. If your heat exchanger fails within the first 10 years of installing it, we’ll replace your entire furnace at no charge.
- Air Conditioners and Heat Pumps
Both AC and heat pumps have a compressor––it is a pump that controls the refrigerant flow. A broken compressor means you can’t heat or cool your home. Fortunately, we’ll replace your whole system at no cost if your compressor fails for the second time within five years of installation.
At AiRCO, we build our relationships through honesty and integrity and by offering quality craftsmanship at a fair price. These guarantees separate us from the competition.