“After being gone all day we arrived in the late afternoon and found that our downstairs unit wasn't working. (And we had out of town house guests!) We had bought the unit from Airco, so we called to see about emergency service. After going through the after hours dispatcher we were able to talk to a service rep – Martine – who went through questions with my husband to determine if it was something easy for him to fix. His communication was so clear. When it became apparent that we would need service he assured us that he could be here at 8:00 in the morning. He called at 8:00 to let us know he would be here in 5-10 minutes and arrived shortly after. He had the problem fixed in less than thirty minutes. If we ever need service we'll be sure to ask for Martine.”
– Marcia T.